Privacy Policy

Introduction

Rosarium Health (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes:

The types of information we may collect or that you may provide when you access or use the Rosarium Health website at www.rosariumhealth.com (the “Platform”).
Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect in the Platform and in email and other electronic communications sent through or in connection with the Platform.

This policy DOES NOT apply to information that:

We collect offline or on any other Company apps or websites, including websites you may access through the Platform.
You provide to or is collected by any third party (see Third-Party Information Collection).

Our website and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use the Platform. By downloading, registering with, or using the Platform, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Platform after we revise this policy means you accept those changes, so please check the policy periodically for updates.

Children Under the Age of 18

The Platform is not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at support@rosariumhealth.com.

Information We Collect and How We Collect It

We collect information from and about users of our Platform:

Directly from you when you provide it to us.
Automatically when you use the Platform.

Information You Provide to Us

When you register with or use the Platform, we may ask you to provide information:

By which you may be personally identified, such as name, home address, email address, telephone number, protected health information, and insurance eligibility (“personal information”).
That is about you but individually does not identify you, such as anonymous website usage.

This information includes:

Information that you provide by filling in forms in the Platform. This includes information provided at the time of registering to use the Platform, posting responses, and requesting further services. We may also ask you for information when you report a problem with the Platform.
Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
Details of transactions you carry out through the Platform and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the Platform.
Your search queries on the Platform.
Anonymized website usage.

Information We Collect Through Automatic Data Collection Technologies

When you access and use the Platform, it may use technology to automatically collect:

Usage Details. When you access and use the Platform, we may automatically collect certain details of your access to and use of the Platform, including traffic data, coarse-grained location data, logs, and other communication data and the resources that you access and use on or through the Platform.
Device Information. We may collect information about your device and internet connection, including the device’s IP address, operating system, browser type, and mobile network information.
Location Information. This Platform does not collect real-time information about the precise location of your device. The coarse-grained location of your service provider (city) is provided based on the visitor IP address and is used with anonymous request data to analyze content delivery.

If you do not want us to collect this information you may request deletion of your account by emailing support@rosariumhealth.com. For more information, see Your Choices About Our Collection, Use, and Disclosure of Your Information; however, opting out of the Platform’s collection of location information will disable its location-based features.

Technologies We Use

Local storage on the browser or Cookies (or mobile cookies). A cookie is a small file placed on your device or smartphone. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our Platform.
Web Beacons. Our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have opened an email and for other related app statistics (for example, recording the popularity of certain app content and verifying system and server integrity).

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

Provide you with the Platform and its contents, and any other information, products, or services that you request from us, specifically to provide individuals with bids for home modification needs, and to provide home remodeling contractors with access to leads for home remodeling projects.
Fulfill any other purpose for which you provide it.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Notify you when Platform updates are available, and of changes to any products or services we offer or provide through it.
Obtain insurance eligibility (if provided and requested).
Billing through insurance (if provided and requested).

The usage information we collect helps us to improve our Platform and to deliver a better and more personalized experience by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Platform according to your individual interests.
Recognize you when you use the Platform.

We use information we collect to connect individuals with home modification needs with local contractors who can perform services, as well as our network of health care professionals.

SMS Terms

These SMS Terms (“SMS Terms”) describe how Rosarium Health communicates with you via text messages (SMS/MMS). By opting in to receive text messages from Rosarium Health, you agree to these SMS Terms, which are part of and incorporate our Terms of Use and Privacy Policy.

Program Description

Rosarium Health may send you text messages related to:

Account notices and verification (including two-factor authentication, security alerts).
Scheduling and appointment reminders or updates.
Service updates, order status, billing notices, and customer support.
Marketing and promotional messages, only if you separately consent to receive such messages.

Opt-In Consent

You may opt in by providing your mobile number on our Platform and affirmatively consenting (for example, checking a box or submitting a form), or by texting a designated keyword if provided. By opting in, you authorize Rosarium Health to send text messages to the mobile number you provided using an automated system, autodialer, or prerecorded technology, as applicable. Consent to receive marketing texts is not a condition of purchase or of receiving services.

Opt-Out Instructions

You can opt out at any time by replying STOP to any message from us. After you send an opt-out request, you will receive one final message confirming your opt-out. No further messages will be sent to your mobile number unless you re-opt in. You can also request opt-out by contacting us at support@rosariumhealth.com or (855) 650-0632.

Help

For help, reply HELP to any message from us or contact support at support@rosariumhealth.com or (855) 650-0632.

Message Frequency

Message frequency varies. The number of messages you receive depends on your interactions with us and the specific SMS program(s) you opt into. If you opt into multiple programs, you may receive messages from each program.

Costs

Message and data rates may apply from your mobile carrier. You are responsible for any charges from your carrier. Check your mobile plan for details.

Eligibility and Participation

You must be 18 years of age or older to enroll.
Texts are intended for U.S. mobile subscribers and may not be available on all carriers or in all areas.
You agree to provide a valid, current mobile number that you own or control and to promptly notify us if you change or deactivate your number.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier and is not guaranteed.

Data Privacy

We may collect information about your interactions with our messages, including delivery status, your responses, and related device metadata, to operate and improve our SMS programs. Do not send sensitive personal or health information via SMS, as text messaging is not a secure communication channel.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Content Guidelines

Our messages will comply with applicable laws, industry guidelines, and carrier rules. We do not send messages containing illegal, harmful, or abusive content.

Changes to SMS Terms and Program

We may modify or terminate our SMS programs or these SMS Terms at any time. We will provide notice of material changes as required by law, including by updating the Platform. Your continued enrollment after changes become effective constitutes acceptance of the changes.

Disclosure of Your Information

We may disclose aggregated information about our users without restriction.

In addition, we may disclose personal information that we collect or you provide:

To contractors, service providers, and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Rosarium Health’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Rosarium Health about our Platform users is among the assets transferred.
To home remodeling contractors to allow them to bid on projects for home modifications, if you have requested such bids.
To fulfill the purpose for which you provide it. For example, if you provide us with information about needed home modifications in order to receive bids from credited home contractors, we will transmit that information to home contractors who use our Platform.
For any other purpose disclosed by us when you provide the information.
With your consent.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Rosarium Health, our customers, or others.

Your Choices About Our Collection, Use, and Disclosure of Your Information

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of your information.

Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. You can choose whether or not to allow the Platform to collect information through other tracking technologies by using a private browser session.

Accessing and Correcting Your Personal Information

You can review and change your personal information by logging into the Platform and visiting your account profile page.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. All data, including payment transactions, will be encrypted.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

California Privacy Policy and Notice at Collection

This Privacy Policy for California Residents supplements the information contained in our Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA). Any terms defined in the CCPA have the same meaning when used in this Policy.

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include:

Publicly available information from government records.
Deidentified or aggregated consumer information.
Information excluded from the CCPA’s scope, including:
- Health or medical information covered by HIPAA and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data.
- Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We’ll keep your personal information in accordance with our internal retention policies. We’ll determine the length of time we keep it for based on the minimum retention periods required by law or regulation to provide services. We’ll only keep your personal information after this period if there’s a legitimate and provable business reason to do so.

Personal Information Categories

Category	Business Purpose	Shared for Cross-Context Behavioral Advertising
Identifiers (e.g., unique Rosarium Health user identifier, health plan membership identifiers)	We use this information to provide our services.	Information may be shared with contractors we refer to you for home modifications, and with insurers who are billed through records such as documents, links, and invoice receipts.
California Customer Records personal information (e.g., name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account, credit card, debit card or other financial information, medical information, or health insurance information). Some personal information in this category may overlap with other categories.	We use this information to provide our services.	Information may be shared with contractors we refer to you for home modifications, and with insurers who are billed through records such as documents, links, and invoice receipts.
Protected classification characteristics under California or federal law (e.g., age [40+], race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, disability, sex, gender identity/expression, pregnancy/childbirth and related conditions, sexual orientation, reproductive health decision-making, military or veteran status, genetic information).	We use this information to provide our services.	Not sold or shared.
Commercial information (e.g., records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies).	We generate this data while providing services.	Not sold or shared.
Internet or other similar network activity (e.g., browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement).	We use this information to understand how our product meets our user's needs.	Not sold or shared. This data is anonymized.

Sensitive Personal Information Categories

Sensitive personal information is a subtype of personal information consisting of specific information categories. We may collect or use information that falls within the sensitive personal information categories listed below to infer characteristics about a person.

Category	Business Purpose	Sold or Shared
Government identifiers (e.g., Social Security number, driver’s license, state ID card, passport number)	We use this information for tax and verification purposes.	Not sold or shared.
Health information	We use this information to provide services.	Not sold or shared.

Sources of Personal Information

Directly from you (e.g., from forms you complete or products and services you purchase).
Indirectly from you (e.g., from observing your actions on our website).

Sharing Personal Information

We may share your personal information by disclosing it to a third party for a business purpose. We only make these business-purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. We do not sell personal information.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- Sales, identifying the personal information categories that each category of recipient purchased; and
- Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
The specific pieces of personal information we collected about you (also called a data portability request).

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by email to security@rosariumhealth.com. Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Platform’s home page.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: support@rosariumhealth.com

To register a complaint or concern, please email: security@rosariumhealth.com

Mailing Address:
Rosarium Health
1401 21ST ST, STE R
Sacramento, CA 95811

Phone: (855) 650-0632